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View detailsAI administrator for private clinics
Private clinics lose up to one in five appointments to no-shows, while front desk staff spend most of their day answering the same questions in calls and messengers. Repeat visits depend on someone remembering to call the patient back, and reviews are collected by hand, if at all. We built ClinicPilot as an R&D concept to show how an AI administrator can take this routine off the front desk. Patients book, reschedule and prepare for visits in Telegram, WhatsApp or on the website, writing in plain language or sending voice notes. The clinic sees every conversation, schedule change and risk signal in one admin panel, and the team steps in only when a human answer is needed.
ClinicPilot does not replace the clinic's schedule or CRM. It sits on top of them and takes over the conversations. The AI answers from the clinic's own knowledge base (prices, services, preparation rules), books into real doctor calendars and passes anything outside its scope to a human. The AI gives no diagnoses or medical advice: it organises communication and collects information for the doctor.
Patients write the way they talk: my tooth hurts, can I come tomorrow? The assistant understands the request, matches it to a service and offers free slots from the real doctor calendars as buttons. One tap confirms the visit, and the patient gets a card with the doctor, time and address, a calendar link and directions. No menus, no forms, no waiting on the phone line.
Booking chat
A patient describes a toothache in their own words, picks one of the offered slots and gets a confirmed visit card with calendar and directions buttons.
The day before the visit the assistant sends a reminder with the doctor and time, and the patient can confirm, reschedule or cancel right in the chat. A request to move the visit, written in plain words, gets new slots at once. When a visit is cancelled, the freed slot is offered to patients on the waitlist, so the schedule stays full without calls from the front desk.
Reminder and reschedule
The reminder card lets the patient confirm, move or cancel the visit; here the patient asks for an evening slot and books a new time in two messages.
On the day of the visit the assistant asks a couple of short questions so the doctor is ready: regular medication, allergies, anything that has changed. Patients can answer with a voice note; the assistant turns it into structured fields and asks them to check the result. It also sends the preparation rules for the visit, and the answers reach the patient's card before they arrive.
Pre-visit questions
The patient answers about medication in a voice note, the assistant shows what it understood as medication and allergies, and the patient confirms it with one tap.
After the visit the assistant checks how the patient feels and asks them to rate the visit. Satisfied patients get a link to leave a Google review, while a low rating goes to the clinic team before it turns into a public complaint. Months later the same chat reminds the patient about a check-up and offers free slots, so repeat visits no longer depend on someone remembering to call.
After the visit
A follow-up the next day, a rating with a Google review link for a satisfied patient, and a recall reminder six months later with free slots to book.
The clinic team works in one panel. The dashboard shows today's visits, their status and the patients who need a call. The inbox collects conversations from Telegram, WhatsApp and the website; when the assistant hands a chat over, the administrator sees a short summary and suggested replies instead of reading the whole thread. Analytics shows how no-shows, repeat visits and bookings by channel change over time.
Dashboard
Today's schedule with visit statuses, what the assistant handled on its own, and a short list of patients who need a call or a reply.
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Illia Kvasnitkiy
CEO at Qberry
"Qberry impresses with technical prowess, timely delivery, and excellent communication. Their dedication to quality enhanced our partnership."